Let The Hosts, Host

The Ask

Guest stays are only as special as the hosts who provide them. For this reason, the Hospitality team at Airbnb engaged Bonfire Labs to design and build an education initiative to provide hosts the knowledge and skills they need to surpass expectations from day one.

The Approach

Officially launched at Airbnb Open in November 2015 the full set of toolkits (75+ pages of content) are available to both new and existing hosts all over the world on airbnb.com. Including: candid stories from “superhosts” as well as animated anecdotes, checklists, downloadable worksheets, and more.

Hosting Opens Doors

A Terrific Listing Inspires Connection

House Rules Set Guest Expectations

Greeting Rituals

Host “Personality” Test